Shipping policy

Shipping Policy

At Estela Mae, we strive to provide fast and reliable shipping for all orders. Below is an overview of our shipping policies.

Shipping Methods and Timeframes
We offer several shipping options to meet your needs. Shipping times and costs vary depending on the destination and the shipping method chosen at checkout. Estimated shipping times are as follows:

Please note that shipping times are estimates and may vary due to unforeseen circumstances such as weather delays or carrier issues.

Shipping Fees

Shipping is free for all orders.

 Order Processing
Orders are processed and shipped within [1-3] business days of being placed. Please note that orders are processed Monday through Friday, excluding holidays. If there are any delays in processing your order, we will notify you promptly.

Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your shipment’s progress on the carrier's website.

Shipping Restrictions

Currently, we ship to the following locations:

United States

We do not ship to the following locations:

At this time, we exclusively fulfill and ship orders to destinations within the United States. We do not offer international shipping to any other countries

Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for any delays or issues arising from incorrect or incomplete addresses.

Lost or Damaged Packages

We take every precaution to ensure your package arrives safely, but in the event that your package is lost or damaged during transit, please contact us at Estelamaecontact@gmail.com immediately. We will work with the carrier to resolve the issue and, if applicable, send a replacement or process a refund.

Delivery Issues

If your package is marked as delivered but you have not received it, please check with your neighbors, household members, or local carrier. If you are still unable to locate it, contact us within 5 days so we can assist you in resolving the matter.

Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. When changes are made, the updated policy will be posted on this page with a new effective date.

Contact Us

If you have any questions or concerns about your order or our shipping policy, please reach out to our customer service team at:

Estela Mae

EstelaMaecontact@gmail.com

774-232-1565